Warranty

HAPPY TRAMPOLINE warranty its product against manufacture defects only and NOT against normal wear and tear.  All components of HAPPY TRAMPOLINE trampolines are warranted separately to ensure you get the best value from your purchase.  Our warranty does NOT cover damages or failure caused by abuse, misuse, and normal wear and tear, commercial and abnormal usage, natural acts of nature, such as earthquakes, wind conditions, hurricanes, tornados, thunder, rain, excessive heat condition and/or sun damage. Springs and stretching isn’t covered under the warranty, as we cannot control the weight on the trampoline. Spring warranty is for breakage only.  Jumping mat warranty is covered against stitching only.  HAPPY TRAMPOLINE does NOT warranty against holes, as we cannot control users’ weight or using sharp objects while jumping. HAPPY TRAMPOLINE doesn’t warranty against pressure points on net enclosures nor net enclosure pole breakage, as we cannot control users’ weight. Net enclosure warranty is for stitching defects only. HAPPY TRAMPOLINE doesn’t cover against tie-down straps, buckles and net enclosure foams, under any/all condition.  HAPPY TRAMPOLINE doesn’t warranty against fading and/or discoloration of logos, paint and/or pad, mat, net or any/all parts of the trampoline.  Spring/frame pad warranty is only for stitching and does NOT cover against sun damage, water/rain absorption, stitch/strap/material breakage or tear after usage.  HAPPY TRAMPOLINE does NOT cover against noises produced by trampoline, as moving parts will squeak or produce noise. Third party purchases are NOT covered by HAPPY TRAMPOLINE.  During the warranty period, HAPPY TRAMPOLINE will repair or replace at our sole option, free of charge, any manufacture defective parts.  HAPPY TRAMPOLINE, at its sole discretion, reserve the right to send out a local contractor to repair the damaged item, or request customer to send back damaged part(s) for repair or replace.  Purchaser must inspect for completed parts within first 7 calendar days of receipt of product. After 7th day, any missing part(s) replacement will be at the discretion of the seller.  All shipping charges to and from the dealer are the responsibility of the purchaser.  Please email any warranty issues to HAPPY TRAMPOLINE at warranty@HappyTrampoline.com, by completing the information provided below.
Reference the following information via email:
Source of purchase: 
-website address
-store location
-third party company
-Invoice / purchase order #
-Name on purchase order
-Nature of defect: (explain the type of defective item and how was it defective.  Best to upload pictures of defective unit to better assist you)
-Date of purchase
-Description of item purchase
-Contact information:  Name, phone #, and email so our warranty tech can respond back